Frequently Asked Questions
My password won't let me in.
Here is a list of steps to solve sign-in problems. Try each of these steps before contacting us if you can't access your account.
- If you haven't registered yet, please complete the registration form before you try to sign-in.
- Make sure you are connected to the Internet. Try visiting other websites to make sure you are definitely online.
- Check the CAPS LOCK key has not been pressed because passwords are case-sensitive.
- Restart your web browser i.e. close your browser and try again.
- Restart your computer and try again.
- Have you changed email address since you registered? Try signing-in with your old address.
- Request a new password. Passwords are automatically generated and sent to your email address.
- Still can't sign-in? OK. Now you can contact us!
How do I change my password?
After you sign-in, click the Account link on the right-hand side, then click Change Password (the link is just under the tabs).
How do I cancel my account?
After you sign-in, click the Account link on the right-hand side, then click Cancel account (the link is just under the tabs).
I've changed my email address.
If you have changed email address since joining Swimplan, try signing-in with your old address. Once you have signed-in you can update your email address by clicking the Account link on the right-hand-side of the tabs.
Can more than one member share the same account?
You need a separate email address for each account. You can get free
email accounts from many service providers including gmail.com, yahoo.com
Can you email me some workouts?
Swimplan is an online service. You have to complete the registration and access your account to view your programs.
What does "rest 0:20 / 50m" mean?
It means, "stop for a 20 second rest every 50 metres"
How do I count strokes?
Each time your right arm pulls through the water it is counted as one
I am not getting any sprint workouts. Is there a way to choose what type of workout I can get each day?
How much rest should I be taking in between drills?
Take as much rest as you need to recover between drills.
How much rest should I take between sets?
Take as much time to recover as you need in order to complete the next set.
How do I change the distance for my workouts?
Change your workout distance by using the Program Feedback drop-down box
when you get your next program. Simply select "More Challenging" or
"Easier" (depending if you want a longer or shorter program).
Is there a way to make my plans specific to a particular event?
Should I swim time trials as fast as I can?
No. The key to swimming a good time trial on Swimplan is to swim at a steady
pace throughout the trial. You shouldn't be swimming as hard as you can.
The level of perceived exertion (how tired you get) is also important.
Ideally you should be "quite tired" by the end of each time trial. You
should try to maintain a set of times over a range of distances i.e. Swim
time trials for several distances and keep them up to date as your swimming
How frequently should I swim?
The number of days you swim a week and the number of times you use a particular workout is entirely up to you. Swimplan allows you to get a new workout every day. Premium members get a choice of 5 workouts a day enabling them to choose one they like. They also get a greater variety of workouts and choice of equipment.
I need some swimming advice. Can you help?
Swimplan is an online swimming resource, not a coaching service. If you need some help with your swimming technique we recommend you speak to the swim coach at your local pool. The coach should be able to advise you how to improve your stroke based on your current swimming ability and your swimming objectives.
I want a program that's longer than 60 minutes. Can you provide longer programs?
Swimplan currently has two session durations: approximately 45 minutes and approximately 60 minutes. For a longer workout we recommend you repeat the CORE section.
How do I change my distance setting from yards to metres?
You will find that under the Settings tab.
I can't do freestyle (i.e. front crawl). Is it possible to have a workout based on a different stroke?
No, you have to be able to swim Freestyle.
My program is too difficult. How do I make it easier?
When you get your next program, select "Easier" from the Program Feedback drop-down menu. Also check your time trials and repeat any that you think are too fast. The more accurate your feedback, the more accurate your programs will be.
Note: If you have just registered you may have over-estimated your ability on the registration form. You can change your selections under the Settings tab.
My program is too easy. How do I make it more difficult?
When you get your next program, select "More challenging" from the Program Feedback drop-down menu. Also check your time trials and repeat any that you think are too slow. The more accurate your feedback, the more accurate your programs will be.
I swim in a 20m pool. Can you give me workouts?
Swimplan has workouts for six common pool sizes: 25m, 25yd, 33m, 33yd, 50m, 50yd.
I swim in an 'endless pool'. Can you give me workouts?
Swimplan only works with fixed-length pools.
Can you give me long distance workouts?
Currently the longest distance is 4000m or 4000yds.